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Smokey Bones Support Center

Below you will find a list of departments that you can open helpdesk tickets with. Each department has listed what areas they are able to assist you with.
Please select the ***department name*** you desire or select the "DO" or "Manager" Link for "HR/Payroll" and you will be routed to their helpdesk system.

***NOTE*** All helpdesks require a log in and password. If you have not registered, you will need to do so for each helpdesk separately.


Information Technology

  • ADP iReports
  • ADP Self Service
  • Aloha
  • Backbone
  • E-Club/Loyalty
  • EDC
  • Email
  • Hardware
  • KDS
  • MenuLink
  • MenuLink New Hire Issues
  • Network
  • Online Ordering
  • Phone
  • Printing
  • Radiant Ticket Update
  • Shiftnote
  • Simon
  • Time Adjust
  • Website Unlock
  • Wi-Fi
  • Windows File Server Password
  • HR/Payroll

  • Payroll
  • HS/HM Borrow
  • HS/HM Demote
  • HS/HM Request
  • HS/HM Termination
  • HS/HM Transfer
  • Manager Borrow
  • Manager LOA
  • Manager Position Change
  • Manager Raise
  • Manager Termination
  • Manager Transfer
  • DO's <=Click Here

    Manager's <=Click Here

    Finance

  • Accounts Payable
  • New Vendors
  • E-Club/Loyalty & Gift Cards

  • Activating Bones Club Card
  • Add Points To Bones Club Card
  • Assistance with gift cards
  • Lost Bones Club Card
  •  

     

    Employee Relations

    Call or email Sarah Anderson
    Email: sanderson@smokeybones.com
    Phone: 407-355-5824

    Operations

  • Audio & Video
  • Equipment Purchase Approval
  • Order Guide Issues
  • Product Complaint
  • R & M Expense Approval
  •  

    Draft Beer Requests

  • New Tap
  • Replace Tap